Support and contact

If you cannot find the answer you are looking for, you can reach the team in these ways.

Help center and chat

Most answers are in the articles of this help center. You can search for a topic with the search box. If a chat window is visible on the page, you can write your question there too.

Email (mail) addresses

For general contact, use the email (mail) address given in the Terms of Service and the Privacy Policy: [email protected]

At the bottom of the site there are also two more addresses, by topic:

• Legal matters: [email protected]
• Payment (finance) matters: [email protected]

Official channels

The links to Valodrop’s official Discord server, Instagram account (valodropturkiye) and WhatsApp channel are at the bottom of the site. You can also reach the WhatsApp channel from the top of the chat on the site. Promo codes are mostly announced on the WhatsApp channel (What is Promocode).

Which way for which topic?

• General questions, account, deposit and withdrawal problems: you can use all three ways, email, Discord and WhatsApp.
• Very important and official matters (for example a YouTuber or partnership application): write by email to [email protected] and state the subject of your application at the start of the message.
• Legal matters: [email protected]. Payment (finance) matters: [email protected].

What to include when you write

• What you were trying to do
• What you saw on the screen (write the error message exactly)
• When the problem started
• For payment problems: the date, the amount, the payment method and the transaction number from the Profile > Deposits list

For your safety

Keep your login details, verification codes, card details and VP codes private, and do not show your VP codes while screen sharing.