Account deletion and personal data requests
On this page
According to the Privacy Policy, you have the right to request access to your personal information, to ask us to update, correct or delete it, to ask us to restrict its use and to opt out of receiving communications from us.
How do I send my request?
You can send your request to the contact email given in the Privacy Policy (it is also listed in Support and contact): [email protected]. In your request, say what you want (access, correction, deletion or restriction) and add details that help us find your account (your username and your registered email). Do not include login details in the request. For other ways to reach the team, read Support and contact.
What should I think about before I delete my account?
- Your balance is not refunded and cannot be converted into real currency (Refund policy).
- You can withdraw the items in your inventory as VP codes (their total price must be at least 375 VP). The codes appear in Profile > Orders. A withdrawal cannot be refunded (How to Withdraw).
How long is my data kept?
According to the Privacy Policy, personal information is kept for as long as necessary to provide and improve the service, to comply with legal and regulatory requirements and to resolve disputes. For details, read the Privacy Policy.
What can I change in Settings?
You can change your profile photo, email and password on the Settings page. If you have a guest account (created when you sign up with Google), you can also change your username once. For details, read What is Settings Page.