I made a deposit but my balance did not arrive
On this page
After a successful payment, the VP you bought is normally credited to your balance instantly on the site. If you do not see your balance, try the steps below in order.
1. Check the payment window
The payment provider’s page opens in a new window. If it never opened, allow pop-ups for this site in your browser and start the deposit again. If you closed the window before finishing the payment, the payment may not have gone through.
2. Look at your Deposits list
- Click the profile icon at the top right and choose “Profile”.
- Open the “Deposits” section.
- Find your deposit. The row shows the date, payment method, amount, transaction number and status.
The status tells you whether your deposit was completed. If the payment went through, the balance normally shows up instantly. Refresh the page and check your balance (the green box in the top bar) again.
3. If it still has not arrived, write to the team
If the payment left your account and your balance is still not credited after you refreshed the page, write to the team. You can reach them by email, Discord and WhatsApp; the addresses and links are in Support and contact. Add these to your message:
- The date and time of the payment
- The amount and the currency
- The payment method
- The transaction number from the Deposits list
Keep the receipt from your bank or the payment provider.
Important
- Keep your card details, login details and authentication codes private; do not post them in chat or by email.
- A payment problem is not the same as a refund. If the payment left your account but the balance was not credited, that is a payment problem. There is no refund of the deposited balance; for details, read Refund policy.